Privacy Policy

Evole Hair operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Evole Hair is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

1. Contact details: name, address, billing address, shipping address, phone number, and email address.

2. Financial information: credit card, debit card, and account numbers, payment details, payment confirmations, and transaction data.

3. Account information: username, password, security questions, preferences, and settings.

4. Transaction information: items you view, add to cart, wishlist, purchase, return, exchange, or cancel, and past transactions.

5. Communications: messages you send us (e.g., customer support inquiries).

6. Device information: device, browser, or network data, IP address, and identifiers.

Usage information: how you interact with and navigate the Services.

We may collect information:

Personal Information Sources

We may collect information:

Directly from you (when you create an account, make a purchase, or contact us).

1. Automatically (via your device and cookies/technologies when you browse or use our Services).

2. From our service providers (e.g., payment processors, analytics, fulfillment partners).

3. From partners or other third parties.

How We Use Your Personal Information

We may use your personal information to:

1. Provide, Tailor & Improve Services Process your orders, payments, returns, shipping, account management, and shopping experience.

2. Marketing & Advertising Send promotional offers via email, SMS, or display ads based on your activity and interests.

3. Security & Fraud Prevention Authenticate accounts, detect or investigate fraud/illegal activity, and maintain safe Services.

4. Communications Respond to inquiries, provide customer support, and maintain our business relationship.

5. Legal Compliance Respond to legal requests, enforce policies, or participate in legal proceedings.

How We Disclose Personal Information

We may disclose personal information:

1. With Shopify and other vendors performing services for us (e.g., IT, payment, shipping).

2. With marketing partners to show you relevant ads and promotions.

3. When you consent or direct us (e.g., social logins, shipping requests).

4. With affiliates or corporate group entities.

5. As part of a business transaction (e.g., merger, sale, bankruptcy).

6. To comply with legal obligations or protect our rights/safety.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes data from your use of our Services, sometimes combining it with data from other merchants to enhance its features. Shopify may be responsible for handling certain personal information and rights requests. Learn more in the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party platforms. We are not responsible for their content, policies, or practices. Please review their terms and privacy policies before sharing any personal information.

Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect data from individuals under 16. If we learn we have, we will delete it.

Security & Retention

We take reasonable measures to protect your data, but no method is 100% secure. Retention of your personal information depends on business, legal, and compliance needs.

Your Rights & Choices

Depending on your location, you may have rights to:

1. Access / Know the personal information we hold.

2. Delete personal information.

3. Correct inaccuracies.
Portability of your personal information.

5. Manage communications (unsubscribe from promotional emails).

6. You may exercise these rights by contacting us. We may verify your identity before processing your request.

Complaints

If you have complaints about how we handle your data, please contact us. You may also appeal decisions or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be stored and processed outside your country, including transfers under recognized legal mechanisms (e.g., EU Standard Contractual Clauses).

Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted here with an updated "Last updated" date.

Contact

If you have questions about our privacy practices, or want to exercise your rights, please contact us at: evolehair@gmail.com