Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
1. Your item must be in the same condition that you received it.
2. It must be unworn or unused, with tags, and in its original packaging.
3. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at evolehair@gmail.com.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at evolehair@gmail.com.
2. It must be unworn or unused, with tags, and in its original packaging.
3. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at evolehair@gmail.com.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at evolehair@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right.
Replacement and exchanged products will be delivered within 4-5 days.
Replacement and exchanged products will be delivered within 4-5 days.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As with our standard return policy, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, the refund will be automatically credited to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at evolehair@gmail.com.
If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at evolehair@gmail.com.
